HP Printer Error Codes — What They Mean and How to Fix Them

HP Printer Error Codes — Complete Guide

HP printers display error codes when something goes wrong. Here's what the most common ones mean and how to fix them.

Error 0x61011bed / 0x61000016 — Carriage jam:

• Open the printer cover and check for any paper or debris blocking the ink carriage

• Gently move the carriage to the center and remove the obstruction

• Restart the printer

Error E3 / E4 — Paper jam:

• Open the paper tray and rear access door

• Remove jammed paper carefully

• Reload fresh paper and restart

Error 49 — Firmware error (LaserJet):

• Turn off the printer and disconnect from the network

• Hold the power button for 30 seconds

• Reconnect and turn back on

Error 79 — Internal firmware error (LaserJet):

• Clear the print queue on your computer

• Update printer firmware from support.hp.com

• If the error persists, perform a factory reset

"Ink System Failure" error:

• Turn printer off and back on

• If it continues, the printhead may need replacement — call us at 1-800-417-4203

Getting an error code not listed here? Call 1-800-417-4203 — our HP printer support team identifies and fixes all HP error codes for DeskJet, OfficeJet, LaserJet, ENVY, and more.